The Starr Exceptional Hospitality Management Training

The Starr Exceptional Hospitality Management training is designed as the elite program for people in the hospitality industry.

The training is presented in a two or three day format. The training will be presented by Gloria Starr, international business coach. The Starr Exceptional Hospitality Management training is your competitive advantage.

Personal Presence – Professional Empowerment 
First Impressions Really Are Lasting Impressions, Polish, Posture, Poise and Presence, Building a Business Wardrobe, Accessories, Personal Grooming, Personal Hygiene 

Communication Essentials 
The Language of Success The Power of Words, The Art of Instant Rapport, Learn to Read a Person Like a Book, Non-verbal Communication, Charisma, The Power of Professional Persuasion, Understanding and Appreciating Cultural Differences

Become a Brand Ambassador for Yourself and Your Company
Your Attitude will Determine Your Altitude 
Aspire, Achieve, Accomplish 
Handling Complaints Dealing with Dissatisfied Customers 

The Five Elements of Customer Satisfaction

A Great Product, Caring and Attentive Staff, In a Timely Manner, Effective Problem Resolution and Service Excellence: Exceptional Service, Diversity and Cultural DifferencesWOW – the Ultimate Experience 

The Art of the Table
Setting the Table, Ordering from the Menu, Use of the Silverware, Sizes and Shapes of Glasses, Handling Difficult to Eat Food, Conversation at the Table, Clearing the Table, Presenting the Check.

Small and large group training, individual executive coaching for hotels, spas and restaurants world-wide. Ms. Gloria Starr is the author of twelve books, educational DVDs and MP3s. Call 949-209-8802 (international callers 001-949-209-8802) Ms. Starr travels extensively for clients. She will respond rapidly via email 

Gloria Starr serving clients globally in Africa, Australia, Bahrain, Bangladesh, Canada, China, Dubai, Egypt, Europe, France, India, Italy, Japan, Lebanon, Malaysia, New Zealand, Nigeria, Pakistan, Qatar, Russia, Saudi Arabia, South Africa, South America, Thailand, UK, United States since 1983.
Clients in Abuja, Alexandria, Atlanta, Beijing, Boca Raton, Birmingham, Cairo, Cape Town, Chicago, Cleveland, Dallas, Denver, Doha, Edmonton, Ft. Lauderdale, Ft. Worth, Greensville, Hawaii, Hong Kong, Honolulu, Indianapolis, Jacksonville, Johannesburg, Lagos, Los Angeles, Los Vegas, Miami, Melbourne, Mumbai, Newport Beach, New York, Oakland, Orlando, Osaka, Palm Beach, Phoenix, Portland,  Rio, Riyadh, Sacramento, San Diego, San Francisco, Scottsdale, Shanghai, Sri Lanka, Sydney, Toronto, UAE, Vancouver, Virginia Beach, Wilmington

Contact Gloria