Gloria Starr - Global Success Strategies - Image Consultant - Executive Coaching and Training


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TELEPHONE MANNERS and ETIQUETTE

In your fast paced life many of you have a wireless phone, a pager, a picture phone, a Blackberry or Palm Pilot. In your office, the company phone system has voice mail, call waiting, call forwarding, caller ID, an automated answering system, a headset and a speaker phone.

All this technology and customers and clients are still annoyed at being forced to use the company's automated system, being put on hold with music that is too loud or put in to voice mail. The problem is not technology - it is the way technology is being used and abused.

This half or full day program on Telephone Manners and Etiquette is designed increase your effectiveness and professionalism using today's technologies.

You will learn to:
master basic and advanced telephone manners
answer the phone properly
develop instant rapport
listen with the ears of a "trained musician"
use masterful voice tonality
NLP communication styles
deal with angry customers
turn inquiries into sales
increase customer loyalty
use wireless phones, pagers and speaker phones
conduct conference calls and video conferences
use technology with sensitivity

These skills will reduce stress, lessen anxiety and increase your bottom line.

Call Gloria Starr at 704-596-9866 to discuss including Telephone Manners and Etiquette in your staff development and training program.

Serving clients in Anchorage, Atlanta, Athens, Birmingham, Boca Raton, Boston, Charleston, Charlotte, Chicago, Cincinnati, Dallas, Denver, Detroit, Ft. Lauderdale, Hawaii, Houston, Idaho, Indianapolis, Jacksonville, Las Vegas, Little Rock, Los Angeles, Madison, Miami, Montreal, New Mexico, New York, Orlando, Ottawa, Palm Beach, Philadelphia, Phoenix, Raleigh Durham, Rhode Island, Salt Lake City, San Francisco, San Diego, Seattle, Tampa, Tulsa, Washington DC and the global marketplaces in Hong Kong, Mexico, Singapore, Italy, Spain, Canada, South Africa, Iceland, Mexico and the Caribbean.

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Global Success Strategies Inc.
Phone: 704-596-9866
Fax: 704-596-9108
expert@gloriastarr.com
Contact Us

The leading provider of Image, Etiquette
and Ambassador Skills programs
Established 1983

Image & Etiquette
Consultant Training

You can turn your knowledge
of Impression Management
and Etiquette into a thriving business with our proven methods of success. We provide you with the tools
and techniques.

Next Certification:
North Carolina

Testimonials

"Thank you so much for helping us take Destiny's Child to the next level. We have been busy implementing the changes. You truly made a difference in our lives!"
Destiny's Child

"The feedback is nothing short of exceptional! Here are a few of the comments. WOW, I can't believe anyone could do a better job than Gloria. Excellent training. One of the best, by far, I have attended. This is fabulous course material. Thank you for your grace, tact, enthusiasm and professionalism. We look forward to working with you in the coming year."
TDS Telecom

"Your knowledge and understanding of human behavior is most impressive. Your professionalism, personal appearance and speaking style conveyed competence and confidence."
Seagate Technology